With regard to the tasks performed, employees are classified in the levels listed below, it being understood that the distinction between white- and blue-collar workers is main tained for the purposes of all provisions (laws, regulations, contracts, etc.) that provide for differentiated treatment and in any case refer distinctly to such workers.
A worker who performs tasks related to different levels shall be classified at the higher level if the tasks at the higher level prevail, except in the case of a temporary change of tasks.
The classification of workers in the categories provided for in this article takes place based on general job descriptions, examples of professional profiles and examples. The examples refer generically to the professional figure of the worker, and are therefore mainly formulated in uniform terms.
The indispensable requirements deriving from the professional characteristics and prerequisites indicated in the job descriptions and professional profiles allow for the clas sification of professional figures not indicated in the text by analogy.
If specific authorisations and/or qualifications are required to perform certain activi ties, it is agreed that the performance of such activities and the classification in the corresponding level shall be subject to the worker meeting the envisaged requirements.
MANAGERS
Pursuant to Italian Law no. 190 of 13 May 1985 as amended by Italian Law no. 106 of 2 April 1986, the Parties agree as follows:
1. the determination of the requirements for the category of “manager” is made by the contracting parties to this national labour contract;
2. with regard to the foregoing, upon first application employers shall attribute the quali fication of manager to the workers concerned with effect from 1/7/1989;
3. pursuant to the combined provisions of Article 2049 of the Italian Civil Code and Arti cle 5 of Italian Law 190/1985, the company is liable for damages resulting from negli gence caused by the manager in the performance of their work;
4. the aforementioned liability may also be insured by taking out a relevant insurance policy;
5. the company shall guarantee to the manager employee, including by means of any insurance policy, legal assistance until final judgement for civil and criminal proceedings against the manager for actions that are directly connected with the performance of the duties assigned to them;
6. in addition to the provisions of the law in force concerning patents and copyrights, subject to the company’s authorisation, managers are granted the possibility of publishing research or works under their name relating to the activities carried out and the use of data and information acquired in the course of such activities;
7. with regard to their needs, as a rule companies will encourage managers’ participation in training initiatives aimed at improving professional skills, including with the help of the relevant local business associations;
8. as from the date on which the company recognises the classification as manager, the workers concerned will be paid a function allowance in the amount of €25.82 per month gross to be calculated on all contractual provisions;
9. for matters not expressly envisaged herein, reference is made to the provisions specific to the category of white-collar workers;
10. the parties acknowledge that this regulation fully implements the provisions of Italian Law no. 190 of 13 May 1985 regarding the category of “managers”.
Job description
This level includes managerial staff who, in addition to the characteristics indicated in the job description referred to in level 7 and having experience acquired through pro longed exercise of functions, are responsible for the coordination of fundamental services and offices or carry out activities of high specialisation and importance for the development and achievement of objectives.
LEVEL 7
Cat. White-collar workers with managerial functions
Job description
Workers belonging to this level are those who perform management functions that require specific professional preparation and ability with the necessary autonomy and discretionary powers and initiative (within the process assigned) and who are responsible for the expected results/objectives to be achieved.
LEVEL 6
Cat. White-/Blue-collar Workers
Qualif. High-level white-collar workers with adequate knowledge/experience/powers of initiative. Blue-collar workers with specialised duties and qualifications
Job description
This level includes workers who perform high-level functions related to complex activities, which involve advanced preparation, adequate professional and managerial skills as well as extensive experience.
This level includes workers who perform tasks that require specific specialisations and a high level of qualification and professional expertise.
These functions are performed with decision-making powers and autonomy of initiative within the limits of the general directives issued to them.
Examples:
1.1 High-level technical/administrative white-collar worker;
1.2 Specialist in quality, safety and environmental control;
1.3 Programmer analyst, programmer technician;
1.4 Procurement;
1.5 Management assistant;
1.6 Accountant;
1.7 Service coordinator;
1.8 Inspector;
1.9 Operator responsible for the operation of complex systems;
1.10 Head of medium-sized autonomous operating groups in the fields of environment, cleaning, maintenance and installation, logistics.
LEVEL 5
Cat. High-level/Expert
Qualif. White-collar workers/Blue-collar workers
Job description
This level is for workers who perform intellectual or predominantly high-level tasks under conditions of executive autonomy within the limits of the procedures valid in the field of activity in which they operate and possess professional and managerial skills as well as specialised theoretical and technical-practical training.
This level also includes those who, while working manually themselves, perform with operational autonomy within the framework of directives received, and with the contribution of technical skills that involve knowledge of work technology and the functioning of equipment, functions of coordination and control of the activities of teams or groups, if operating in different complexes.
Profile:
1. Workers who, in addition to having all the characteristics of level 4, carry out operations on complex systems or equipment with executive autonomy and with the contribution of significant skills
Examples:
1.1 Technician responsible for system operation;
1.2 Head of operating groups in the fields of environment, cleaning, maintenance and installation, logistics;
1.3 Multi-purpose maintenance worker;
1.4 Pest control, rodent extermination and disinfection workers, including with the aid of chemical spraying equipment in accordance with the relevant legal provisions.
Profile:
2. White-collar workers performing technical and administrative work characterised by a high degree of operational autonomy
Examples:
2.1 Accountant and client accountant, budgeter;
2.2 Supervisor;
2.3 Programmer.
Profile:
3. White-collar workers engaging directly with users, with responsibility for organising and managing specific activities.
Examples:
3.1 Responsible for ticket sales and access control;
3.2 Responsible for reception, welcoming, accompaniment, caretaking activities.
LEVEL 4
Cat. Lower-level/Specialised
Qualif. White-collar workers/Blue-collar workers
Job description
This level includes workers who, having qualified knowledge of a specialised type, carry out technical-operational activities of a fair complexity, i.e. administrative, commercial, technical activities; workers assigned to (executive) operations and tasks for the implementation of which specific technical knowledge and/or particular technical and practical skills are required, however acquired, also coordinating and supervising activities carried out by other workers.
Profile:
1. Workers who, independently and having experience with the processes, perform activities of a complex nature in the cleaning and maintenance of environments.
Examples:
1.1 Laminators, sanders, glazers of wooden floors, lead polishers;
1.2 Team or group leaders who, while working manually themselves, coordinate and supervise the activities of the workers making up the team, group or operational unit;
1.3 Workers in environmental remediation of sites and/or tanks and cisterns;
1.4 Workers engaged in pruning, planting, putting up posts and fences, cutting with power pruning equipment.
Profile:
2. Workers who, based on equivalent instructions or documents in principle, and being familiar with the processes, run systems with tasks of a complex nature for managing and adjusting parameters.
Examples:
2.1 Civil and industrial system operators;
2.2 Specialised workers working in spray booths and painting lines in industrial plants.
Profile:
3. Workers performing transport and material handling with complex and heavy equipment
Examples:
3.1 Drivers of vehicles for which a C or higher driving licence is required;
3.2 Driver of self-propelled vehicles, loaders, cranes, tractor driver with C licence;
3.3 Warehouse worker operating also with the aid of computers.
Profile:
4. Workers who, based on guidance or equivalent diagrams, carry out fault-finding, high-precision and complex work for the repair, maintenance, adjustment and installation of machines and systems
Examples:
4.1 Specialised maintenance, mechanical, plumbing, electrical, construction worker;
4.2 Worker specialised in system installation, welder.
Profile:
5. Technical and administrative white-collar workers with executive duties requiring specific professional training
Examples:
5.1 Lower-level accountant;
5.2 Secretary, archivist;
5.3 Computer systems operator with integrated packages.
Profile:
6. White-collar workers engaging directly with users, with responsibility for organising and managing specific activities. Lower level white-collar workers who, while directly carrying out assigned tasks, are responsible for activities of medium complexity and supervising operators assigned to them
Examples:
6.1 Head of sales of products, books and gadgets with multiple workers, within closed and restricted areas;
6.2 Head of ticket sales and access control with coordination and control of multiple workers;
6.3 Head of control activities in libraries, reading rooms, exhibition and museum areas with user support functions;
6.4 Head of reception and visitor accompaniment activities;
6.5 Accompanying of groups of visitors and similar activities involving the knowledge of foreign languages;
6.6 Ticket sales and access control worker, with knowledge of one or more foreign languages where required by the activity.
Profile:
7. Blue-collar workers in charge of teams and groups of workers engaged in access control and confined areas
Examples:
7.1 Head of operators tasked with the control of accesses and admission documents;
7.2 Head of operators tasked with the caretaking of buildings or property.
Profile:
8. Workers who, independently and with experience with the processes, perform activities of a complex nature in pest control, disinfection, rodent control, weed control, dust removal, sanitisation and maintenance of both indoor and outdoor environments. To qualify for level 4 workers must earn an adequate professional qualification by attending a specific training course that can be offered by any training structure, and must in any case include the specifications and the contents prepared by ONBSI, based on the Community Directives and Protocols of the sector.
Example:
8.1 Specialised pest control technicians
LEVEL 3
Cat. Executive/Qualified
Qualif. White-collar workers/Blue-collar workers
Job description
This level includes qualified workers assigned to operations of an average complexity (administrative, commercial, technical) for the performance of which normal knowledge and adequate technical-practical skills are required, however acquired, also coordinating workers classified in lower or equal levels.
Profile:
1. Workers who perform cleaning and maintenance in closed and open environments, using complex equipment and machines
Examples:
1.1 Environmental clean-up workers;
1.2 Facade treatment/cleaning workers;
1.3 Driver of sweepers and/or machines for which a B driving licence is required;
1.4 Finished cleaners (operating with the use of industrial machinery or self-propelled ladders and/or aerial platforms) or multi-purpose cleaners (having experience, flexibility, multiple work areas, use of innovative techniques);
1.5 Those responsible for pruning and treatment of trees, hedges, mowing and planting;
1.6 Qualified workers in spray booths and painting lines;
1.7 Skilled sterilisation workers.
Profile:
2. Workers who, based on instructions or equivalent documents, carry out system operating activities, performing actions of normal difficulty
Examples:
2.1 Civil and industrial system operators involved in basic activities.
Profile:
3. Workers performing transport and material handling with complex equipment
Examples:
3.1 Drivers of motor vehicles and motorbikes under 3500 kg (for which a C or D licence is not required);
3.2 Forklift operator for transporting, sorting and arranging materials, bridge crane operator;
3.3 Warehouse assistant;
3.4 Operators carrying out handling with the aid of electronic means.
Profile:
4. Food service workers
Profile:
5. Workers who, based on detailed instructions and/or drawings, also perform maintenance and repairs with a normal difficulty of execution
Examples:
5.1 Qualified maintenance mechanical – plumbing – electrical – construction worker;
5.2 Worker qualified as system installer, welder.
Profile:
6. Workers carrying out activities of a technical or administrative nature requiring special training and office work or corresponding work experience
Examples:
6.1 Terminal and/or word processing operator;
6.2 Switchboard operator/phone assistance;
6.3 Worker checking accounting documents relating to the control of materials, checking invoices;
6.4 Messenger assigned to simple secretarial tasks;
6.5 Other office tasks.
Profile:
7. White-collar workers who, while directly carrying out assigned tasks, are responsible for activities of medium complexity and supervising operators assigned to them in museums, archaeological areas, libraries
Examples:
7.1 Ticket sales and access control worker, including with the sale of books and gadgets;
7.2 Library room attendant and other museum activities;
7.3 Surveillance and security systems control worker;
7.4 Reception and visitor accompaniment worker.
Profile:
8. Workers with operational functions of control and caretaking and with the coordination of workers in lower levels.
Examples:
8.1 Coordinator of workers controlling access to fairs, exhibitions, theatres, sports facilities, confined areas, buildings;
8.2 Driver accompanying groups in vehicles of limited capacity and without specific limitations, and operating exclusively within archaeological sites, fairs, museums, areas and buildings.
Profile:
9. Workers carrying out pest control, disinfection, rodent control, weed control, dust removal, sanitisation and maintenance in both indoor and outdoor environments using complex equipment and operating machines and with ready-to-use products that can be diluted in water or another vehicle or mixtures of different products, according to instructions received. To qualify for this level workers must earn an adequate professional qualification by attending a specific training course that can be offered by any training structure, and must in any case include the specifications and the contents prepared by ONBSI, based on the Community Directives and Protocols of the sector.
Example:
9.1 Qualified pest control technicians
LEVEL 2
Cat. Executive/Common
Qualif. White-collar workers/Blue-collar workers
Job description
Workers belonging to this level are those who, with a short period of practice/training, are assigned to operations for the performance of which (simple) practical knowledge is required, including with machines and mechanical means not requiring authorisation.
Workers performing executive tasks requiring general professional training and elementary knowledge of chemicals also belong to this level.
This level also includes, for the first 18 months of actual service, executive white-collar workers performing simple administrative or technical tasks that do not require special training.
Profile:
1. Workers who perform cleaning and maintenance in environments, including using simple equipment and equipped automatic or semi-automatic machines
Examples:
1.1 Cleaners who wash with automatic or normal systems, who engage in cleaning, including with the use of polishers and vacuum cleaners, as well as window cleaning;
1.2 Workers who clean and tidy premises, guest houses and similar;
1.3 Common workers who perform maintenance, mowing, pruning, fertilising and cleaning green areas;
1.4 Driver of small vehicles for which a driving licence is not required;
1.5 Bag transport rotation operators;
1.6 Workers who select and/or separate production residues and/or material from separate collections;
1.7 Common workers who clean operating theatres, emergency rooms, etc.;
1.8 Common workers in spray booths and painting lines;
1.9 Common workers employed in other auxiliary support activities in education, healthcare.
Profile:
2. Workers who control venues, accesses, delimited areas, equipment with pre-set and/or prearranged instruments
Examples:
2.1 Common workers for automatic system control;
2.2 Porter, caretaker, guardian, unarmed surveillance;
2.3 Common receptionists, copy services.
Profile:
3. Workers who transport, handle and distribute materials, including using simple vehicles
Examples:
3.1 Workers involved in porterage and handling within the contract;
3.2 Common messaging workers;
3.3 Workers who load/unload aircraft and other means of transport in the confined area.
Profile:
4. Workers performing simple food service activities
Examples:
4.1 Common workers in cleaning and food services.
Profile:
5. Workers who, assisting workers of a higher category, perform simple maintenance work
Examples:
5.1 Common maintenance, mechanical, plumbing, electrical, construction worker;
5.2 Common maintenance and assembly worker.
Profile:
6. Workers who, following pre-established instructions and procedures, carry out activities with simple executive tasks
Examples:
6.1 typing/shorthand, including with word processing;
6.2 simple office tasks;
6.3 switchboard.
Profile:
7. Workers who perform control and caretaking activities of venues, areas, goods and equipment in museums, archaeological sites, fairs, car parks, buildings
Examples:
7.1 Worker in charge of access control and the verification of related documents;
7.2 Worker in charge of guarding the entrances and rooms of museums, exhibitions, parks, archaeological areas;
7.3 Worker in charge of access control and caretaking in private and public buildings;
7.4 Caretaker of car parks and non-paying parking areas.
Profile:
8. Workers carrying out pest control, disinfection, rodent control, weed control, dust removal, sanitisation and maintenance in both indoor and outdoor environments, also using simple equipment and operating machines and with products that are ready-to use and/or that can be diluted in water, according to the instructions received. To qualify for this level workers must earn an adequate professional qualification by attending a specific training course that can be offered by any training structure, and must in any case include the specifications and the contents prepared by ONBSI, based on the Community Directives and Protocols of the sector
Example:
8.1 Common pest control technicians.
NOTE FOR WORKERS ENGAGED IN OTHER AUXILIARY ACTIVITIES IN EDUCATION, HEALTHCARE (1.9) OF THIS LEVEL
The parties agree that, as an exception to the job descriptions envisaged for the individual contractual classification levels, common workers employed in auxiliary support activities in the academic and healthcare sector shall be classified at level 2 with parameter 115.
The salary resulting from the application of the new parameter 115 entails the absorption up to the limit of any similar allowances paid at that company or regional level. The new minimum standard rates for such workers are as follows:
- Standard salary € 737.71 from July 2021
- Standard salary € 758.81 from July 2022
- Standard salary € 790.46 from July 2023
- Standard salary € 811.57 from July 2024
- Standard salary € 822.12 from July 2025, except as envisaged in Article 73 of the CCNL.
LEVEL 1
Cat. Unskilled
Qualif. Blue-collar workers
Job description
Workers belonging to this level are those who perform simple, manual tasks, including with equipment for which no professional knowledge is required but a minimum period of practice is sufficient and that do not require any authorisation.
Level 2 workers in their first job in the sector also belong to this level for the first nine months of effective work.
Examples:
- Guardian
- Unskilled worker not engaged in common cleaning services
NOTE FOR WORKERS IN SPRAY BOOTHS AND PAINTING LINES
Considering that the new classification system envisages the classification of skilled workers at level 3, the parties agree that, as an exception to the new job descriptions envisaged for the individual contractual classification levels, all skilled workers employed in spray booths and painting lines in force as of 1 June 2001 shall be classified at the new level 4, with parameter 125 and with the professional qualification corresponding to the duties actually performed.
Therefore, the new minimum standard rates for such workers are as follows, as per the annexed table:
- Standard salary € 801.85 from July 2021
- Standard salary € 824.79 from July 2022
- Standard salary € 859.19 from July 2023
- Standard salary € 882.13 from July 2024
- Standard salary € 893.59 from July 2025, except as envisaged in Article 73 of the CCNL.
NOTE FOR PEST AND RODENT CONTROL WORKERS – TRAINING AND REFRESHER COURSES
The contracting parties agree that training and refresher courses for personnel involved in Pest and Rodent control services should be subject to specific standardisation by the Ministry of Health.
To this end, the parties give the ONBSI a mandate to prepare a project, to be submit ted to the aforementioned Ministry, based on the provisions of the Directives and Community Protocols specific to the sector, also in cooperation with universities and public bodies that are competent in the field.
The companies will bear the costs for the training of their own employees who will take part in the courses.
| LEVEL | PARAMETER | QUALIFICATION | KEYWORDS |
| M | 220 | MANAGER | Italian Law no. 190/1985 |
| 7 | 201 | Executive White-collar worker | Specific professional preparation and capacity with the necessary autonomy/discretion/powers of initiative – accountable for results. |
| 6 | 174 | High-level white-collar worker Expert blue-collar worker | Adequate knowledge – experience – power of initiative within the limits of general directives. |
| 5 | 140 | High-level white-collar worker Expert blue-collar worker | High-level or activities or mainly such. Operational autonomy within the framework of directives, knowledge of work technology/equipment operation, also coordination of groups in different complexes. |
| 4 | 128 | Lower-level white-collar worker Specialised blue-collar worker | Specific knowledge and/or technical-practical skills however acquired, including coordinating teams of other lesser-qualified or equal workers. |
| 3 | 118 | Executive white-collar worker Qualified blue-collar worker | Normal knowledge and adequate techni- cal-practical skills however acquired, also coordin. of lower-level workers. Multi-purpose worker (experience, flexibility, multiple areas of action, use of innovative techniques). |
| 2 | 109 | Executive white-collar worker Common blue-collar worker | First job. Simple administrative or technical tasks requiring no special training. Advance to Level 3 after 18 months of actual work. Activities requiring simple professional knowledge, which can also be acquired through a short period of practice/training with simple industrial equipment. |
| 1 | 100 | Unskilled worker | Simple, manual tasks for which no professional knowledge is needed, as well as level 2 workers on their first job (nine months). |